Frequently Asked Questions
Starting counselling for the first time or returning back to counselling can come with a bunch of questions about what to expect and the process. To help simplify your search for answers there are frequency asked questions below.
Frequently asked questions
You can book a free consultation by clicking on any of the buttons throughout the website, which will take you directly to the booking page. If you prefer you can also contact the clinic admin directly via email to schedule your consultation at: connect@tynebuchyrcc.com. We’ll follow up to schedule your first appointment or provide group details.
For all group registrations, please contact our admin team at connect@tynebuchyrcc.com to inquire or attend one of our group therapy offerings.
We try to give as much information about our counsellors, their specializations and how they practice on their individual pages. However, we recommend and encourage you to book consultations with the counsellors you feel may be a match for you.
If you would prefer, you can email the admin team directly at connect@tynebuchyrcc.com and they can make recommendations based on your individual needs
Consultation spots are conducted via phone and are free. They are booked for 15 minutes to respect subsequent booked appointments. The consultation spots are designed as meet and greets to determine if working together is a good fit, answer any questions you may have and go over the logistics of onboarding into services- this may include discussing availability, fees, telehealth services and any other relevant information you may need to make a decision on booking a session. No therapy is provided in consultation spots.
Many clients are new to counselling and do not know what to ask for their consultations. Some of the key questions to ask are: how the counsellor practices (especially if you have specific therapies that you would like to try in mind), if they have experience in the areas that you that you need (i.e. depression, ADHD), what availability they have (making sure you match on when they are available), what are the fees for the sessions, do they accept insurance (especially if you belong to a funded program like CVAP, ICBC, FNHA, etc.), and what the next steps would look like should you book as session.
Of course, you can also ask anything else that makes you feel more informed or comfortable.
During your first session your counsellor will review your intake package with you. The intake package will be sent to you prior to your first session and includes basic background information, health information, treatment goals among other screening questions. During this first session, the counsellor may ask you to elaborate on some of the questions you already answered, clarify or establish therapeutic goals, discuss treatment planning and in general get to know you as the client. They will also go over any questions or concerns you have and review your informed consent. The first session is a full paid 50 minute standard counselling session.
The intake package is sent to you upon booking for first session with your counsellor. It includes an intake interview form which collects information on your treatment history, medication history, personal health/mental health information, treatment goals, coping strategies, among other things. This helps the counsellor get to know you and understand you as a client so they can provide the best therapeutic approach. The intake package also contains your informed consent, which informs you of important policies including but not limited too; the cancelation policy, discontinuing of services, your rights and responsibilities, limits of confidentiality and risks and benefits to treatment.