FAQ

You can book through our online self-referral form or by contacting us directly. We’ll follow up to schedule your first appointment or provide group details.

Counselling can help with a wide range of challenges, from stress and anxiety to relationship issues and life transitions. We offer a free 15-minute consultation to help you decide if we’re a good fit.

Yes. Your privacy is important to us. The only limits to confidentiality are situations involving safety concerns (harm to self/others, child or vulnerable adult protection, or legal requirements). In group settings, all participants are asked to respect each other’s confidentiality.

Consultation spots are conducted via phone and are free. They are booked for 15 minutes to respect subsequent booked appointments. The consultation spots are designed as meet and greets to determine if working together is a good fit, answer any questions you may have and go over the logistics of onboarding into services- this may include discussing availability, fees, telehealth services and any other relevant information you may need to make a decision on booking a session. No therapy is provided in consultation spots.

During your first session your counsellor will review your intake package with you. The intake package will be sent to you prior to your first session and includes basic background information, health information, treatment goals among other screening questions. During this first session, the counsellor may ask you to elaborate on some of the questions you already answered, clarify or establish therapeutic goals, discuss treatment planning and in general get to know you as the client. They will also go over any questions or concerns you have and review your informed consent. The first session is a full paid 50 minute standard counselling session.

The intake package is sent to you upon booking for first session with your counsellor. It includes an intake interview form which collects information on your treatment history, medication history, personal health/mental health information, treatment goals, coping strategies, among other things. This helps the counsellor get to know you and understand you as a client so they can provide the best therapeutic approach. The intake package also contains your informed consent, which informs you of important policies including but not limited too; the cancelation policy, discontinuing of services, your rights and responsibilities, limits of confidentiality and risks and benefits to treatment.